* *** PW_MANUAL_H_2008-10-26 TXT - 26 Oct 2008  04:35:07 - JKNAUTH

      Comments on 2008 PollWorker Manual Section H, dated 10/20/08
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It looks like a lot of progress has been made with the laptop
programming.  Appendix H should be very helpful.  Here are my comments
for some future version, assuming you don't have time to make fixes for
11/4/08.

Page H-2:  I'll bet a lot of people will try to press some #2 key on the
           laptop to get help instead of the #2 on the phone.  This
           might need some clarification in the two boxes.

Page H-4:  I sure wish they had taken my suggestion to display the VRN
           credit-card-number-like, e.g., as "0000 1020 8831" instead of
           as "000010208831".  Grouping the digits makes it MUCH easier
           to copy onto a yellow ATV.  Having it as one long string
           definitely slows me down.  The grouping change would make
           yellow ATV processing both faster and less error prone.  This
           is purely a simple display issue; of course the internal data
           does not have to contain the spaces.

           Please make sure this comment is passed on to the appropriate
           NC state programmers.  I know you don't have anything to do
           with the programming yourself, but the people who do have the
           responsibility won't make such desired changes if you don't
           request them.

Page H-4:  The next time round it might be better to have the screen
           shot show a James Smith search, as in the text above on Page
           H-4.  When I first saw the "In the example below" words for
           the James Smith search, I looked right to the screen shot,
           which shows a %BRIEN% M% search. It took a moment to realize
           that wasn't the "example below" that you were talking about
           (or was it?).

Page H-7:  In TIP #1, "slow" should be "slowly".

Page H-8:  I understand that some of my HTML/CSS formatting in
           http://nbtha.org/WakeBOE/wildcard-2008.htm could not be
           transferred easily into Word.  However it can be done.  Word
           allows individual characters or strings of several characters
           to be formatted differently than adjacent characters in the
           same word.  Unfortunately that takes a lot of work in Word if
           there are many highlighting strings scattered around.  You
           lost information by not showing the bold blue text thruout;
           the bold black doesn't stand out as clearly in the PDF file,
           and probably in the color printout from that file, which I
           haven't seen yet.

           Note also that even in a black and white printout you can
           achieve a similar emphasis with background shading.  HTML/CSS
           allows the same text to be formatted differently for display
           vs. printing.  Unfortunately, if you use Internet Explorer
           instead of Firefox, you won't see this in a printout.  Maybe
           someday IE will have that capability.  As you know, I use
           Firefox.

Page H-8:  In the bottom paragraph, there is an extraneous "the" at the
           beginning of the second line.

Page H-8:  AHEM!  You added a "Donavan" in the "%van" search results.
           It shouldn't be there since there is no "Donavan" in the
           database at the top of the page.  I didn't show any Donavan
           in http://nbtha.org/WakeBOE/wildcard-2008.htm in either the
           database or any of the search results.

           Were you possibly using some live data and got the result you
           show, but forgot to add the name to the sample database at
           the top of the page?  However, if so then "Donavan" would
           then have shown up in the "%van%" results as well.  You
           should just delete the "Donavan" from the "%van" results;
           restore it to the way I had it.

           In my example I just made up a database (mainly from the
           Raleigh phone book because I didn't have the PC and your
           database to experiment with) and then showed what the
           resulting searches would have produced.  The good old
           O'Brian/O'Brien/etc. example wouldn't let me show all the %
           cases I wanted to exhibit, so I went the "van" route, which
           has a lot of possibilities as it turned out.  I hadn't
           thought of Donavan or I would have added it; it's a good one.
           However it isn't in the sample database and or in all the
           appropriate search results, so it is confusing (wrong) to
           show it under the "%van" results.  I had the word "only" in
           the first line of the file to make clear exactly what data
           was being worked with for these searches.

           Do people who detect this error win a prize?  First prize is
           one day of Help Table duty.  Second prize is two days.  Can I
           declare myself ineligible since I am an "employee of the
           station" and receive no days.  Please.