The intent of the pollbook label search is to find the specific label that applies to that voter. The voter must fully participate in the search, providing the information requested by the Precinct Official and confirming that the label data read aloud by the Precinct Official does apply to that voter. Later in the Registration Table process, the voter will be required to certify with their signature that the information on the label does apply to them, so they better do things correctly now.
If you cannot find the voter's label, they may have gone to the wrong polling place, or may not be eligible to vote in the current election, or some other situation might apply. Note that you may find a label with the voter's exact name, but with an address that the voter says was never their residential address. This is some other voter's label or is a problem with the BOE database; in either case it is not considered to be this voter's label. If the voter's label cannot be found, send the voter to the Help Table without an ATV.
The voter may state their name differently than the name shown on the label, i.e., the name registered with the BOE. The Photo ID Quick Guide gives some examples of how names may vary, including a name change caused by marriage or divorce. Maybe the voter's name spelling, including spaces and punctuation marks, has caused the label to be sorted to an unexpected place (even to a different pollbook). If needed, have the voter spell the name, or write it on a scratch pad, or show you something with the name spelled out. In any event, the voter must agree that the name on the label does identify that voter, although it may be out of date.
If the voter observes that the name on their label is not their desired name for registration, even though it is their name, mark the [Name on label is wrong] box on the ATV. Later in the Registration Table procedure (Step 3) this will cause the voter to be sent to the Help Table to start the registration update process to change the name.
The voter may state their residential address differently than what is shown on any possible label for that voter. If you cannot find a label with the stated address (and voter's name), ask if they might have moved since registering and not notified the BOE; if so, now do the label search using their previous address.
If the voter says the address on the label was their previous registered address, but is not their current address, mark the [Address on label is wrong] box on the ATV. Later in the Registration Table procedure (Step 3) this will cause the voter to be sent to the Help Table to start the registration update process to change the address and also to handle other fallouts from an unreported address change.
The voter may observe that the registered party shown on their label is not what they think it should be. Maybe they tried to change their party registration, but they did not meet the deadline for the change to be effective for this election although it should apply to the next applicable election. Or maybe there was a problem in the registration update process they used.
Mark the [Party dispute] box on the ATV. Later in the Registration Table procedure (Step 3) this will cause the voter to be sent to the Help Table for research on this problem and possibly for the voter to vote provisionally.
If the voter forgets to bring either their photo ID or HAVA ID (if required), give them the option to go get the ID rather than be sent immediately to the Help Table. Their label has already been attached to the ATV in Step 1, so the labeled ATV must be safely stored at the Help Table until the voter returns. The stored ATV can then be retrieved and the Registration Table process can resume at the appropriate photo ID or HAVA ID checking point, just as if the voter had never left. If the voter does not return, at poll closing the stored ATV is marked as spoiled and put in the Spoiled plastic bag.
If the voter fails the photo ID check or the HAVA ID check (if required), on the ATV mark the [No ID] box and either the [Photo ID] box or [HAVA ID] box, as appropriate. Later in the Registration Table procedure (Step 3) this will cause the voter to be sent to the Help Table.