Procedure for Name Not Found in Pollbook  (2008)

A voter has been sent to the Help Table because the Registration Table officials could not find the voter's name in the pollbook.

Use laptop to search for voter, e.g., using partial name, birthdate, etc.   Was the voter found?

• NO: The voter is NOT registered in Wake County.
  • This voter cannot vote a normal ballot.
  • Explain the situation to the voter.
  • If the voter still wants to vote, use a provisional ballot.
• YES: The voter IS registered in Wake County:
  • Have the voter complete Section B of the yellow Unreported Move ATV to
    record the voter's current address information.
  • Use the laptop to find the precinct for the voter's current residence address.
    NOTE:  This is an address search (Geocode screen), not a voter name search.
  • Is the address in your precinct?
  • NO: The voter's current residence address IS NOT in YOUR precinct.
    • Direct the voter to the precinct associated with his/her current address (or with
      the registered address, if he/she has not lived at the current address for 30 days).
    • If the voter insists on voting in your precinct, use a provisional ballot.
    • In either case, destroy the yellow ATV form.
  • YES: The voter's current residence address IS in YOUR precinct.
    • Ask the voter if he/she moved to your precinct from the registered address.
    • NO: The voter DID NOT MOVE to your precinct from the registered address.
      • WARNING:  Something unusual has happened if you reach this point. The voter is registered in Wake County, currently lives in your precinct, says he/shedid not move since registering, but is not in the pollbook. This should not occur. Some investigation is needed.
      • Recheck the pollbook; maybe the Registration Table official overlooked the name.
              (See below for some reasons why a name might not have been found.)
      • If the name is still not found:
        • Call the BOE to find why the name is not in the pollbook.
        • Probably a provisional ballot will be required.
    • YES: The voter DID MOVE to your precinct from the registered address.
      • Examine the "Have you lived here for 30 days or more?" box on the yellow ATV.
      • If the move was LESS THAN 30 days ago:
        • The voter has not yet established a voting residence in your precinct.
        • Direct the voter to his/her registered (old) precinct to vote.
        • If the voter still wants to vote at your precinct, use a provisional ballot.
        • In either case, destroy the yellow ATV form.
      • If the move was 30 OR MORE days ago, process an Unreported Move:
        • The voter has established a voting residence in your precinct.
        • Complete Section C of the yellow ATV using laptop data for the voter.
        • Initial Section A of the yellow ATV.
        • Fill in Election Date in Section A of the yellow ATV.
        • Send the voter to the Ballot Table to get a ballot.

Some reasons why a name might not be found in the pollbook:

• Name may have been misspelled.
• Name may have been changed by marriage/divorce.
• Name may have unusual characters (quotes, dashes, spaces, etc.) and may be sorted to an unexpected place.
• Pollbook may be defective:  missing pages or has pages missorted.
• BOE may have accidentally deleted the wrong name, e.g., on the death or move of a spouse or of a junior/senior.

Ask if the voter has the most recent Wake County Voter Card. The name spelling on it may provide a clue.

"NAME_NOT_FOUND-2008-V2.HTM"      18 Mar 2011  23:58:49      (JKNAUTH)