Procedure for Name Not Found in Pollbook  (2008)

A voter has been sent to the Help Table because the Registration Table officials could not find the voter's name in the pollbook.

Search for the voter's name using the laptop.

• If the voter is NOT registered in Wake County:
  • This voter cannot vote a normal ballot.
  • Explain the situation to the voter.
  • If the voter still wants to vote, use a provisional ballot.
• If the voter IS registered in Wake County:
  • Have the voter complete Section B of the yellow Unreported Move ATV to
    record the voter's current address information.
  • Use the laptop to find the precinct for the voter's current residence address
    (NOTE:  this is an address search, not a voter name search).
  • If the voter's current address IS NOT in YOUR precinct:
    • Direct the voter to the precinct associated with his/her current address (or with
      the registered address, if he/she has not lived at the current address for 30 days).
    • If the voter insists on voting in your precinct, use a provisional ballot.
    • In either case, destroy the yellow ATV form.
  • If the voter's current address IS in YOUR precinct:
    • See if an "unreported move" can be processed.
    • If the voter DID MOVE to your precinct from a previously registered address:
      • Check the "Have you lived here for 30 days or more?" field.
      • If the move was LESS THAN 30 days ago:
        • The voter has not yet established a voting residence in your precinct.
        • Direct the voter to his/her registered (old) precinct to vote.
        • If the voter still wants to vote at your precinct, use a provisional ballot.
        • In either case, destroy the yellow ATV form.
      • If the move was 30 OR MORE days ago, process an Unreported Move:
        • The voter has established a voting residence in your precinct.
        • Complete Section C of the yellow ATV using laptop data for the voter.
        • Initial Section A of the yellow ATV.
        • Fill in Election Date in Section A of the yellow ATV.
        • Send the voter to the Ballot Table to get a ballot.
    • If this point of the flow is reached, something unusual has happened:
      • The voter is registered in Wake County, currently lives in your precinct, did not
        move since registering there, but is not in the pollbook.
      • Recheck the pollbook; maybe the Registration Table official overlooked the name.
      • If the name is still not found:
        • Call the BOE to find why the name is not in the pollbook.
        • Probably a provisional ballot will be required.

Some reasons why a name might not be found in the pollbook:

• Name may have been misspelled.
• Name may have been changed by marriage/divorce.
• Name may have unusual characters (quotes, dashes, spaces, etc.) and may be sorted to an unexpected place.
• Pollbook may be defective:  missing pages or has pages missorted.
• BOE may have accidentally deleted the wrong name, e.g., on the death or move of a spouse or of a junior/senior.

Ask if the voter has the most recent Wake County Voter Card. The name spelling on it may provide a clue.

"NAME_NOT_FOUND-2008.HTM"      18 Mar 2011  23:58:50      (JKNAUTH)