The intent of the pollbook label search is to find the specific label that applies to that voter. The voter must fully participate in the search, providing the registration information, e.g., name and residential address, requested by the Precinct Official and confirming that the label data read aloud by the Precinct Official does apply to that voter. Later in the Registration Table process, the voter will be required to certify with their signature that the information on the label does apply to them, so they better do things correctly now.
If you cannot find the voter's label, they may have gone to the wrong polling place, or may not be eligible to vote in the current election, or some other situation might apply. Note that you may find a label with the voter's exact name, but with an address that the voter says was never their residential address. This is some other voter's label or is a problem with the BOE database; in either case it is not considered to be this voter's label. If the voter's label cannot be found, send the voter to the Help Table without an ATV.
The voter may state their name differently than the name shown on the label, i.e., the name registered with the BOE. The Photo ID Quick Guide gives some examples of how names may vary, including a name change caused by marriage or divorce. Maybe the voter's name spelling, including spaces and punctuation marks, has caused the label to be sorted to an unexpected place (even to a different pollbook). If needed, have the voter spell the name, or write it on a scratch pad, or show you something with the name spelled out. In any event, the voter must agree that the name on the label does identify that voter, although it may be out of date.
If the voter observes that the name on their label is not their desired name for registration, even though it is their name, mark the [ Name on label is wrong ] box on the ATV. Later in the Registration Table procedure (Step 3) this will cause the voter to be sent to the Help Table to start the registration update process to change the name. The voter will then be allowed to vote normally.
The voter may state their residential address differently than what is shown on any possible label for that voter. If you cannot find a label with the stated address (and voter's name), ask if they might have moved since registering and not notified the BOE; if so, now do the label search using their previous address.
If the voter says the address on the label was their previous registered address, but is not their current address, mark the [ Address on label is wrong] box on the ATV. Later in the Registration Table procedure (Step 3) this will cause the voter to be sent to the Help Table to start the registration update process to change the address and also to handle other fallouts from an unreported address change. Depending on various things, the voter might then be able to vote normally, or they might be transferred to another precinct, or they might vote provisionally.
Confidential Voters: If a voter’s address is listed as XXXX Confidential, Raleigh, NC 27699, they are a confidential voter. In these cases, ask the voter to state their name but NOT their address.
A voter may have moved to another precinct and not reported the move to the Board of Elections. On Election Day the voter might go to their new precinct's polling place instead of to the polling place associated with their previous (now obsolete) registered address. In that case the Help Table at the new precinct will call the Help Table at the old precinct where the voter's pollbook label is supposed to be. The Help Table Official at the old precinct will do a pollbook lookup for that voter. If the label is found, a pink "T" is marked on it and the voter is allowed to vote at the new precinct as an "unreported move transfer". If the voter's label cannot be found, the voter could instead vote a provisional ballot at the new precinct.
If some other voter comes in later and finds there is a pink "T" on their label, a problem has occurred somewhere. Likely an Official marked a pink "T" on the wrong label. The voter is sent to the local Help Table and will probably have to vote provisionally.
The voter may observe that the registered party shown on their label is not what they think it should be. Maybe they tried to change their party registration, but they did not meet the deadline for the change to be effective for this election although it should apply to the next applicable election. Or maybe there was a problem in the registration update process they used.
Mark the [ Party dispute ] box on the ATV. Later in the Registration Table procedure (Step 3) this will cause the voter to be sent to the Help Table for research on this problem and possibly for the voter to vote provisionally.
By this point the label has been confirmed by the voter and has been attached to the ATV.
If the voter cannot present a valid photo ID at the Registration Table (maybe they forgot to bring it in), on the ATV mark the [ No ID ] and [ Photo ID ] boxes. Then send the voter to the Help Table with the unsigned and uninitialed ATV.
If a HAVA ID is required for a voter and the voter cannot present a valid HAVA ID at the Registration Table, on the ATV mark the [ No ID ] and [ HAVA ID ] boxes. Later in the Registration Table procedure (Step 3) this will cause the voter to be sent to the Help Table.
In either of these two "No ID" cases, the Help Table Official can permit the voter to leave the voting enclosure to try to retrieve the appropriate ID. Meanwhile the labeled ATV is safely stored somewhere at the Help Table. If the voter returns, ATV processing is completed at the Help Table, including any required exception processing; the voter is not sent back to the Registration Table. If the voter does not return from retrieving the ID, the voter's ATV is spoiled at poll closing and is put in the Spoiled Forms and Ballots Bag kept at the Ballot Table.